Are you passionate about the world of home improvement and construction? Do you have a keen eye for detail and a knack for problem-solving? If so, then a career in builders hardware might be the perfect fit for you!Builders hardware encompasses a wide range of products used in the construction and renovation of homes and buildings. This includes everything from door knobs and locks to cabinet hardware, hinges, and fasteners. As a builder’s hardware professional, you will play a vital role in ensuring that these essential components function properly and contribute to the overall quality and aesthetics of a structure.
- Variety: There is a wide range of products and applications within the builders hardware industry, so you can find a niche that interests you.
- Stability: The construction industry is relatively stable, and builders hardware is a vital component of any construction project.
- Growth: The builders hardware industry is constantly evolving, so there are always new opportunities to learn and grow.
- Challenge: Builders hardware professionals need to be able to think critically and solve problems in order to ensure that products are installed correctly and function properly.
- Rewarding: It is satisfying to see your work contribute to the completion of a beautiful and functional home or building.
As Southern Africa’s leading home improvement, DIY and building materials retailer, Builders prides itself on being unbeatable in the industry. We believe that our success as a business, amongst others, is due to the fact that we employ the best people. At Builders, we imagine being your employer of choice by creating an exciting working environment and providing you with all the tools you need to enhance your career.
Ensure comprehensive Customer Service in the Store. Loading and merchandising of stock, shelf price labelling and housekeeping within designated area of responsibility.
Requirements
- Grade 12 or minimum of 1 (one) year work related experience
- Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
- Ability to perform basic calculations accurately
- Must be willing to work shifts, weekends, and Public Holidays
- Must be able to work under pressure
Job Description
Customer Service
- Acknowledge all Customers and determine their needs
- Advise Customers correctly on product
- Assist Customer with any product queries
- Assist with Customer complaints timely
- Add on sales, e.g. paint v/s paint brushes, thinners, etc.
- Ensure efficient Customer service by ensuring that Customers purchases are loaded without any delays
- Ensure Customers purchase are loaded carefully without damaging the goods or the Customers vehicle
- Advise Customers on the additional services provided:
- Delivery service / bulk deposits
- Glass cutting
- Plan reading
- Credit programmes
- Special orders
- Trusses
- Distant ordering
- VIC Customer Programme
- Must be certified in Product Knowledge
- Must be available in aisle of responsibility
Housekeeping
- Ensure that your area is free of obstacles, stock is merchandised immediately after being received and that Customers can enter and leave your aisle without any risk of injury or irritation.
- Correct shelf price labelling within area of responsibility.
- Ensure Checklist completed as required when on duty with Canteen and Toilet / Showers schedule
Safety (OHSA) Requirements
- Safety (OHSA) compliance (e.g., use of safety gear, ensure Customer, and staff safety) within area of responsibility
- Ensure area of responsibility (racking and bulk) stock merchandised safe to Customers and Colleagues to move safely within Store
- Report any discrepancies to the Store Manager
Ready for Business
- Adhere to Ready for Business and Beyond my Control as per the CB Way
Loss Prevention and Security
- Identify any gaps in the displays, investigate causes and report any concerns to management
- Be aware of suspicious behaviours or people and report any suspicions to management
- No product to be loaded for a Customer without proof of purchase or required documentation
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