Call Center Agents

We are looking for a Call Center Representative to join our team! As a Call Center Representative, you will be the main liaison between our company and current and potential customers. You main goal will be to effectively address customer issues, complaints and inquiries in a timely manner.

Requirements

High School- Matric

Excellent communication skills.

NO EXPERIENCE REQUIRED-TRAINING WILL BE PROVIDED TO ALL APPLICANTS.

Responsibilities

• Manage inbound and outbound customer calls in a timely manner
• Identify customers’ needs and wants, give your best to clarify information
• Research every issue and provide solutions to them
• Recognize opportunities to upsell our products and services
• Follow our company’s communication “scripts”

WhatsApp.0718022656

Job Type: Permanent

Pay: R4 500,00 – R8 000,00 per month

Education:

• High School (matric) (Preferred)

Are you a dynamic and persuasive communicator? Do you thrive in a fast-paced environment where customer satisfaction is key? We are currently seeking enthusiastic individuals to join our team as Contact Center Sales Agents.

Company Overview:Icon AF is a leading provider in lead generation. With a commitment to excellence and a passion for customer service, we have established ourselves as a trusted brand in the market. Join us and become part of a team dedicated to delivering exceptional service and innovative solutions.

Position: Contact Center Sales Agent

Location: Randburg, Gauteng

Job Type: Full-time/Part-time

Responsibilities:

• Engage with customers via outbound calls to promote products and services.
• Provide information about product features, pricing, and benefits to potential customers.
• Assess customer needs and recommend appropriate products or services.
• Close sales and achieve monthly targets.
• Maintain accurate records of customer interactions and sales activities.

Requirements:

• Proven experience in sales or customer service is preferred but not required. We welcome entry-level candidates with a strong desire to learn and grow.
• Excellent communication skills, both verbal and written.
• Ability to work well in a team-oriented environment.
• Strong problem-solving skills and attention to detail.
• Proficiency in basic computer applications (Microsoft Office, CRM software

How to Apply: If you are ready to take on a new challenge and build a rewarding career in sales, we encourage you to apply. Please submit your resume and a cover letter outlining why you would be a great fit for the position of Contact Center Sales Agent at Icon AF

Join our team and make a difference!

Benefits:

• Competitive salary with performance-based incentives.
• Comprehensive training for continuous skill development.
• Opportunities for career growth within our dynamic team.
• Full-time employees eligible for health benefits (medical). Subject to qualification

How to Apply: Ready to advance your career in

sales? Send your resume and a cover letter explaining why you’re the ideal candidate for the Contact Center Sales Agent role at Icon AF

Job Type: Full-time

Pay: Up to R12 500,00 per month

Responsibilities:

• Make outbound calls to prospective clients based on provided lead lists.
• The goal is to set an appointment with a licensed insurance agent
• Present and explain insurance products and services to potential customers.
• Effectively communicate the benefits and coverage options of various insurance policies.
• Gather necessary information from clients to provide to a licensed insurance agent.
• Update customer records accurately in the company database.
• Escalate real opportunities while on the call to a closing department

Requirements:

• Proven experience in outbound call centers or telemarketing environments preferred.
• Excellent verbal communication skills with a clear and engaging telephone voice.
• Ability to articulate product features and benefits clearly and persuasively.
• Strong negotiation and persuasion skills.
• Basic computer skills and familiarity with CRM systems.
• Ability to work independently and as part of a team.
• High school diploma or equivalent; college degree a plus.

Additional Skills:

• Knowledge of insurance products and industry terminology preferred.
• Experience with customer relationship management (CRM) software is advantageous.
• Proficiency in English is a must.

Job Type: Full-time

Pay: R5,00 – R6,00 per hour