Job Objectives:
- To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
- To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
- To ensure the safe handling of cash at all times.
- To proactively promote the Clicks’ clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To make customers aware of promotions in order to positively affect sales and to ensure customers “feel good and pay less”.
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Knowledge:
- Basic maths calculations
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
Skills:
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
Competencies:
Essential:
- Relating and networking
- Following instructions and procedures
- Delivering Results and Meeting Customer Expectations
Desirable:
- Working with people
- Persuading and Influencing
- Planning and Organising
- Coping with Pressures and Setbacks
The overarching purpose of this role is to be the interfacing and business relational link to customers (including wholesalers) within Transpharm. By using supplied raw data and applying basic analysis, the role seeks to understand the customer make up within an allocated area to create sales and service opportunities for new and existing customers. By creating tactical short term initiatives per customer, the key success factors in this role are measured in terms of new customer acquisition, ongoing customer retention, ongoing customer orders and increased spend. Furthermore, the role seeks to understand the business model and unique customer requirements. To build partnering efforts in terms of solutions and responsiveness to the identification and correction of barriers for the customer and potential customer.
This position will be required to:
- Be a valuable team player within the Sales and Service department which represents Transpharm in providing the necessary service to customers.
- Mindfully acting as a key link between Transpharm and new and/or existing customers.
- Participating in all aspects of the Transpharm processes of ordering, delivery, account management etc.
- Understanding customer barriers and communicating these effectively to the respective areas within Transpharm.
- For the assigned area and customer base, continuously review data to assess the as-is process and related performance against to-be potential scenarios and initiating discussion and suggestions to continuously review and improve sales and service opportunities together with all relevant stakeholders.
Basic data analysis and opportunity assessment and action plans Acquisition:
- Secure, manage and maintain the relationship and financial contribution to business with with new customers.
Retention:
- Secure, manage and maintain the relationship and financial contribution to business with with existing customers.
- Customer data integrity and Customer interfacing and/or impacting process monitoring and ongoing improvement.
- Internal Reports, feedback and participating in broader initiatives (reducing financial losses, data integrity, governance and compliance, innovative ideas and solutions)
Essential
- Matric – National Senior Certificate NQF 4
Desirable
- Postgraduate qualification in marketing or relevant trade or industry related certification or relevant courses – (preferred)
- Valid driver’s license
Essential
- at least two (2) years of experience in customer sales and service, ideally in the healthcare and/or retail pharmacy industries.
Desirable
- Experience working in the veterinary and animal industry
- Demonstrable knowledge to wholesale and pharmacy operations, products and services with specific experience working with excel/sheets based raw data and basic analysis application combined with operational activities relevant to building and maintaining a customer base, sales, service, ordering and fulfillment processes, revenue and profit generation.
- Exposure to specific acquisition and retention strategies that drive retention and acquisition in a competitive landscape (preferred)
- Excellent verbal and written communication skills
- Strong prioritization and time management skills
- Resilience and adaptability
- Analytical and problem-solving skills
- Computer literacy (Competence in Excel, Word and PowerPoint)
Our Group and all its operating companies are committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organization. A place where everyone matters and feels included.
This position will be required to:
- Be a valuable team player within the Sales and Service department which represents Trans pharm in providing the necessary service to customers.
- Mindfully acting as a key link between Transpharm and new and/or existing customers.
- Participating in all aspects of the Transpharm processes of ordering, delivery, account management etc.
- Understanding customer barriers and communicating these effectively to the respective areas within Transpharm.
- For the assigned area and customer base, continuously review data to assess the as-is process and related performance against to-be potential scenarios and initiating discussion and suggestions to continuously review and improve sales and service opportunities together with all relevant stakeholders.
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