To ensure that quality products are received and prepared for customers according to SOP.
DUTIES AND RESPONSIBILITIES:
- Maintain cleanliness and hygiene standards according to SOP
- Maintain food safety standards according to SOP
- Prepare menu items according to SOP whilst maintaining speed of service
- Provide great customer service
REQUIREMENTS:
- Restaurant and Fast-Food Service experience, minimum 1-year related experience required
- Customer Service
- Good Verbal Communication Skills
- National Senior Certificate
- Understanding and upholding the company’s mission statement
- Adhering to all Standard operating procedures as trained by head office
- Working under your GM and floor managers
- Welcome each guest that is in your direct line of contact
- Set tables as per standard
- Clearing tables
- Ensure all condiments are on the table
- Always present good body language
- Greeting/welcoming your table
- Top up drinks throughout the guests experience
- Present the bill withing 5min of request by the customer
- Build relationships with guests
- Offer your table your full attention when serving them and do not get distracted with what is happening around you
- Always have a welcome and positive attitudes towards guests
- Bid any guest farewell upon leaving the restaurant, who is in you direct line of contact
- Walking customers to the restrooms
- Carrying food to the tables
- Product knowledge
- Anything else that would be required by you that is not mentioned above to ensure a smooth running of the restaurant in all areas or as requested by management
recruiting for a Food Service Assistant to assist with the preparation of and the serving of all meals and beverages to customers, ensuring great customer service always. It is the responsibility of a food service assistant to ensure that the kitchen and service areas are clean and tidy, assisting with waste removal and washing up.
Duties & Responsibilities
- Preparation of high level quality meals, fast foods and sandwiches for branded outlets
- Maintain high hygiene and cleaning standards
- Assist with stock-takes at the unit
- Maintain excellent customer relationships
- Assures that warm, sincere contact is established with all customers
- Consistently provide exceptional customer service in compliance with the highest professional performance standard
- Preparation of each item quickly, but carefully to assure high quality and consistency.
- Keep loss prevention guide-lines in mind at all times, and assisting with stock-takes
- Adheres to appropriate standards of behavior in the work-place.
- To carry out other special duties or work outside the normal daily routine but within the overall scope of the position.
Skills and Competencies
- Excellent customer service
- Excellent communication skills
- Ability to work under pressure
- Experience as a food service assistant
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