SEE designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient .Our people are entrepreneurial innovators and problem solvers committed to bringing unique insights and solutions to the needs of our customers, stakeholders, and society. At SEE, we are creating a community of inventors, problem solvers, and future makers who are passionate about fulfilling our purpose. The Company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state or local laws.
- Handle incoming calls from customers, addressing their inquiries, and providing solutions.
- Utilize the Freshdesk and Fresh Caller CRM systems to access customer information and ensure accurate case management.
- Customer Support:
- Provide excellent customer service by resolving issues, answering questions, and offering information about products or services.
- Adhere to established procedures and scripts to maintain consistency in service delivery.
- CRM System Utilization:
- Navigate and utilize Freshdesk and Fresh Caller efficiently to document customer interactions and update records.
- Collaborate with the IT department to escalate and resolve CRM system-related issues.
- Issue Resolution:
- Identify and resolve customer concerns promptly, escalating complex issues to higher tiers as needed.
- Ensure thorough documentation of customer interactions for reporting and analysis.
- Product Knowledge:
- Stay informed about the organization’s products, services, and promotions to provide accurate information to customers.
- Collaboration:
- Work closely with team members and other departments to share insights and improve overall customer service.
- Participate in regular team meetings and training sessions.
Skills and competencies
- Customer-focused mindset.
- Strong interpersonal and communication skills.
- Ability to work collaboratively in a team environment.
- Adaptability to changing priorities and schedules.
- Positive attitude and a commitment to delivering high-quality customer service.
Requirements:
- Matric certificate or equivalent; additional education or certification in customer service is a plus.
- Minimum 3 years of experience in a call or contact centre environment.
- Proficient in using CRM systems, with specific experience in Freshdesk and Fresh Caller (preferred not necessary)
- Excellent verbal and written communication skills.
- Ability to work weekends, though no evening shifts are required. (only if required)
- Experience reporting to a manager in a previous role is advantageous.
Receive picked stock for selected jobs as per pick slip request from
picker. Liaise with courier / technician for stock dispatching. Obtain a signature from the technician
should the pick be collected. Give a copy of the pick slip and transfer confirmation to the relevant
collector. Assist with stock take during month end. Adhoc duties as and when required
Duties & Responsibilities:
- Ensure all picks slips are executed daily
- Ensure all completed paperwork was handed into the office admin for processing.
- Ensure no paperwork is left behind on the racks in the warehouse.
- Ensure all scanners are set on charge in the office before your shift end.
- Ensure to keep the warehouse area clean.
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